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Privacy Policy

Last updated: February 2026

This Privacy Policy explains how JuicySMS ("we", "us", "our") collects, uses, and protects information when you use our website and SMS verification services at juicysms.com ("the Service").

1. Information We Collect

Account Information: When you create an account, we collect your email address and password. If you use social login (Google or Apple), we receive your email address and name from the provider.

Payment Information: When you add funds, your payment is processed by third-party providers (Stripe, PayPal, Mollie, or cryptocurrency processors). We do not store your full credit card details. We store transaction records including amount, payment method, and transaction IDs.

Usage Data: We collect information about how you use the Service, including service requests and pages visited.

Cookies: We use essential cookies for session management and preferences (language, currency). We also use analytics cookies (Google Analytics) to understand site usage. You can manage cookie preferences through our cookie consent banner.

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process payments and manage your account balance
  • Send transactional emails (account notifications, contract reminders)
  • Detect and prevent fraud and abuse
  • Improve the Service through analytics
  • Respond to support requests
  • Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We share data only with:

  • Payment processors (Stripe, PayPal, Mollie, cryptocurrency providers) to process your transactions
  • Analytics providers (Google Analytics) to understand site usage

4. Law Enforcement & Legal Requests

We may disclose personal data when compelled by valid legal process, such as subpoenas, court orders, or search warrants. We may also disclose data in emergency situations involving imminent threat to life or serious physical injury. For details on how law enforcement agencies can submit requests, see our Law Enforcement Guidelines.

5. Data Retention

We retain your account data for as long as your account is active. Transaction records are retained as required by financial regulations. You can delete your account at any time from the My Account page.

6. Data Security

We implement appropriate security measures including SSL/TLS encryption, secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected].

8. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

  • Google Analytics (analytics)
  • Stripe, PayPal, Mollie (payments)
  • Crisp (live chat support)
  • Cloudflare (security and performance)

9. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: